.BOARDING CHECK-IN AND PICK UP TIMES
CHECK-IN: You can check-in your pet any time during our normal business hours. We recommend that you allow yourself at least 10 minutes to fill out your pet's check-in form. To help expedite your pet's check-in you can fill out the form in advance and bring it with you at the time of drop off.
CHECK-OUT: Check-out time is 1pm. Your pet is welcome to stay after 1pm, however, an additional day of boarding will be charged.
Please Note: We are not open on Sunday for check-in or check-outs.
HOLIDAY BOARDING: Please call for our holiday business hours for check-in and pick-up around the holidays as these may vary from our standard business hours.
A $10.00 deposit (per pet) is required to hold your boarding reservation; this deposit will be applied to your account at checkout. The deposit is refundable up to 7 days prior to boarding if you need to cancel your reservation.
DHPP (Distemper, Hepatitis, Parvo, Parainfluenza)
*Bordetella *We recommend having the Bordetella vaccination performed at least 2 weeks prior to boarding.
We require that all dog's have been screened for intestinal parasites (fecal examination) within the last 6 months.
Feline Panleukopenia, Rhinotracheitis, and Calici.
We require that all cats have been screened for intestinal parasites (fecal examination) within the last 6 months.
**We do not offering boarding services to intact male cats. All male cats must be neutered prior to their stay.
*Please note: All vaccinations require a physical examination by one of our veterinarians if a valid veterinary-patient-client relationship does not exist. Male cats must be neutered prior to stay.
Our Pet Boarding Facility:
The boarding facility consists of two kennel areas located in our veterinary hospital. Cats are housed in a separate room away from dogs to help minimize stress. Both boarding areas are temperature controlled and monitored 24-hours a day for fire and burglary. We have kennel runs for large dogs and smaller stainless steel kennels for smaller dogs and cats. Our outdoor exercise park is fully enclosed by a 6 foot fence for your pet's safety.
Cat Kennels Dog Runs
Pet Illness & Emergency Policy:
Your pet's safety is our number one concern while they are staying with us and even if your pet gets sick while you are away be rest assured we will see that they are taken good care of. We have access to veterinarians 7 days a week in the event your pet requires medical attention. We require that all pets are in good health for boarding at all times. In the event your pet becomes ill during their stay, your pet will be required to be seen by a veterinarian. We will notify you and/or your alternate contact in regard to the illness and for authorization of veterinary service. Your pet can be evaluated by one of our veterinarians or by a provider of your choice, assuming you can arrange for transportion of your pet to the provider. A letter from your veterinarian is required for re-entry into the boarding facility documenting that your pet is free of contagious disease and serious illness. Common problems that are seen in boarding and doggy daycare facilities that warrant medical attention include diarrhea (with or without blood), vomiting, anorexia and bladder infections.
In the rare event an emergency situation arises with your pet during their stay, we will notify you and/or your alternative contact immediately. If we can not reach you for authorization of care, your pet will receive emergency treatment either here, at an Affiliated Emergency Veterinary Service or both if needed. All veterinary services, as well as boarding services, rendered to your pet are the responsibility of the pet owner and will need to be paid in full at the time of discharge.
For your pet's protection, your pet will not have physical contact with other dogs or cats during their stay, unless they are from the same household.
Food and Personal Items:
We recommend avoiding sudden diet changes while boarding your pet to prevent digestive upset. Please bring enough food for your pet's entire stay, plus a few extra days in case needed. In the event you forget, we will feed your pet Science Diet Adult Maintenance. You may bring toys, digestible treats, blankets, or rugs, with the understanding that these may be soiled, damaged by your pet or lost. Please do not bring bones, rawhides, or any toys small enough to be swallowed. Please put your pet’s name on their items with a sharpie marker for identification. Brookdale Animal Hospital is not responsible for any lost items.
Dogs are taken outside twice a day for exercise and elimination in an enclosed fenced yard. Pet owners can elect to have their dogs walked an additional 1-2 times per day for an additional charge. Dogs that stay five nights or longer will either receive a complimentary bath OR will have their coat brushed at no additional charge the day before they check out of boarding, with the exception of dogs that show aggression with grooming, are uncooperative at the time of treatment, or have significant matting of their hair coat. Cats are tended to twice per day (food and water, kennel cleaning, attention). You may also elect to have extended play and attention at an additional charge.
Any animal with external parasites (fleas, ticks, mites) are required to be treated prior to the admittance into the boarding area. The charge for these services will appear on your bill at the time your pet is discharged from the boarding facility.
*We recommend that all animals that board use a monthly flea and tick preventative (ie. Frontline Plus).
Please let us know if your pet has any major health problems so that we can make note on your record (ie. Heart, kidney, liver disease, epilepsy). We also ask all owners to leave an emergency contact number that will allow us to reach you or someone designated by you should any emergency or treatment be necessary.
Minnesota Statue #346.37 Sub D1 Abandoment Agreement:
If your pet is not picked up by their scheduled check-out date and we do not receive notice within 24 hours of change in reservation we will consider your pet abandoned. We will make every effort to contact you by phone and if needed certified mail. You will have ten (10) days from the time of notice to pay for all services rendered and to redeem your pet. After ten (10) days, if you have not redeemed your pet, your pet will become property of Brookdale Animal Hospital, P.A. pursuant to Minn. Stat. #346.37 Sub D 1. Pet owner's are still liable for all fees incurred from services rendered and are subject to collections and legal fees.